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11 June 2025

Our Experience of the Thames Water Smarter Homes Visit

A tap with a free aerator received for free during a Thames Water Smarter Homes Visit

The Thames Water Smarter Homes Visit Offer


I wasn’t looking forward to the Thames Water Smarter Homes Visit. When they called to offer us one I felt forced into accepting. I should point out that the caller was perfectly polite and friendly so the pressure was more how I felt, rather than due to his behaviour. He said we are using far more water than the average family of 4, but I pointed out that we were a family of 5 and he didn’t have the data for average use for larger households. I accepted the visit because they said part of what they would do is check for leaks and having been made to feel we were using a large amount of water I felt we should check if there was a problem.